Case Studies

Kare-N for Blood white

Challenge

A southwestern blood center needed to reduce their no show rates with key blood donation facilities. The challenge was to increase their Show Rates, and also make their centers more efficient, profitable, and to increase donations in the process. Prior to the start of the program the blood center’s average show rate had been hovering around 50.2%. They challenged HealthAware™ to increase their show rate as much as possible.

Solution

Kare-N for Blood Centers

The urban, southwestern blood center deployed Kare-N™ by HealthAware to make their operation more efficient over a five- month period. Kare-N™ was deployed at four sites. Kare-N™ stepped in and got to know their donors personally, as if each one was a close friend. Kare-N™ engaged with the blood donors more often, and helped notify the blood center if a donor needed to reschedule their donation appointment. Kare-N™ also encouraged donors to share their experience on social media and encouraged donors to ask friends and family to give the gift of life.

Results

In only five months, the four specific sites within the blood center used the Kare-N™ for blood centers program and saw:

  • An attributed increase in show rate of 11.2%.
  • An estimated increase in revenue of over $1,260,000.00 per 50,000 donations

Average Show Rate

Before Kare-N™ Their Blood Show Rates Were: 50.2%
After Implementing Kare-N™ Their Blood Show Rates Increased: 61.4%
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Increase in Show Rate
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Estimated Increase in Revenue per 50,000 donations
Kare-N for Blood white

Challenge

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The Blood Center was challenged with operational inefficiencies because of a high no-show rates for donation appointments. There was a 15% no-show rate while using text reminders and call centers. Phlebotomists and staff members were utilized less efficiently and, as a result, missed revenue goals that impacted operational inefficiencies.

Solution

The Blood Center used HealthAware’s Kare-N™ proprietary behavior readiness framework to maximize appointment show rates

Kare-N™ replaced their existing text reminder services and recruiting processes. The Blood Center used HealthAware’s Kare-N™ proprietary behavior readiness framework to maximize appointment show rates and engaged members in the days prior to the appointment.

Results

Reduced the No-Show Rate 33%

75% of donors are engaged and responding

Automated or eliminated 100% of outbound calls

“When we implemented HealthAware’s Kare-N™ blood program to help reduce our no show rates for member appointments, we immediately say the huge impact by reducing our No Show Rates by 33%, above and beyond existing exit reminders, resulting in a more profitable operation.”

 – Jamie, VP of Operations- The Blood Center

Kare-N_Healthy_Habits

Challenge

AISD_Logo_Color_horizontal

Widespread consumption of sugary drinks put Austin Independent School District’s team at high risk of developing diabetes. They turned to HealthAware™ for a simple but effective way to tackle this threat before it evolved and boost employee health.

Solution

Average Participant swapped 36 sugary drinks for water in one month.

To combat this health risk, HealthAware™ launched the 30-Day Water Swap Challenge. This behavior change therapy program, tailor-made for Austin Independent School District, used our Kare-N™ digital therapy program delivered via text and email to motivate participants to swap sugary drinks for water. The program adjusted interaction based on participant feedback—positively reinforcing behavior, building mindset techniques, or encouraging self-efficacy.

Results

66% of participants were active beyond 20 days.

One department saved 28,31g of sugar
(Equivalent to 707 sugar cubes)!

One department saved over 13+ pounds of body fat in one month!

Kare-N™  allowed Austin Independent School District to maintain a supportive dialogue with at-risk employees. During the 30 day program, most participants swapped around 36 drinks and interacted with Kare-N™ 2,577 times—averaging 18 days of interactivity per month, with 80% of participants responding to the program 20 times. On average, the program saved participants from consuming 3,822 calories, 2,959g of carbs, and 2,831g of sugar. After 20 days, 66% of participants were still active.

Connect™ Risk Assessment Case Study

See what our clients are saying about us...

“When we implemented HealthAware’s Kare-N™ blood program to help reduce our no show rates for member appointments, we immediately saw the huge impact by reducing our No Show Rates  by 33%, resulting in a more profitable operation.”

– Jamie – VP of Operations,  The Blood Centers 

“HealthAware’s financial analysis is well-supported by our data and clearly shows that there is a return on our investment. Nevertheless, it’s not just about the ROI, its about the shifting public perception of us, about creating goodwill, and about improving the health of our community through prevention.”

– Jeff Blankenship – CFO West Tennessee Healthcare

“Our CHF program is successful (above CMS targets) but we were in need of a solution to provide structure, analytics and reporting so that we could continue to focus on our patients’ care. Nothing was the right fit until we found HealthAware™. The real-time tracking and reports provided through HealthAware’s CareGap program have dramatically improved the accessibility and clarity of our readmission and mortality analyses. We now have previously unavailable insights into our patient data that give us the knowledge we need to make valuable procedural and operational changes for the betterment of our patients’ health and our health system. HealthAware has become an invaluable part of our care plan including transitions and post-acute care for CHF patients.”

– Darcy Blayney – RN, Process Improvement Specialist, Bryan Medical Center 

“CareGap has been very effective at providing the exact data points our clinicians need to plan and enact interventions across the care continuum that make real differences in patient outcomes”  

– Darcy Blayney – RN, Process Improvement Specialist, Bryan Medical Center