A southwestern blood center needed to reduce their no show rates with key blood donation facilities. The challenge was to increase their Show Rates, and also make their centers more efficient, profitable, and to increase donations in the process. Prior to the start of the program the blood center’s average show rate had been hovering around 50.2%. They challenged HealthAware™ to increase their show rate as much as possible.
The urban, southwestern blood center deployed Kare-N™ by HealthAware to make their operation more efficient over a five- month period. Kare-N™ was deployed at four sites. Kare-N™ stepped in and got to know their donors personally, as if each one was a close friend. Kare-N™ engaged with the blood donors more often, and helped notify the blood center if a donor needed to reschedule their donation appointment. Kare-N™ also encouraged donors to share their experience on social media and encouraged donors to ask friends and family to give the gift of life.
In only five months, the four specific sites within the blood center used the Kare-N™ for blood centers program and saw:
- An attributed increase in show rate of 11.2%.
- An estimated increase in revenue of over $1,260,000.00 per 50,000 donations
Average Show Rate
The Blood Center was challenged with operational inefficiencies because of a high no-show rates for donation appointments. There was a 15% no-show rate while using text reminders and call centers. Phlebotomists and staff members were utilized less efficiently and, as a result, missed revenue goals that impacted operational inefficiencies.
The Blood Center used HealthAware’s Kare-N™ proprietary behavior readiness framework to maximize appointment show rates
Kare-N™ replaced their existing text reminder services and recruiting processes. The Blood Center used HealthAware’s Kare-N™ proprietary behavior readiness framework to maximize appointment show rates and engaged members in the days prior to the appointment.
Reduced the No-Show Rate 33%
75% of donors are engaged and responding
Automated or eliminated 100% of outbound calls
“When we implemented HealthAware’s Kare-N™ blood program to help reduce our no show rates for member appointments, we immediately say the huge impact by reducing our No Show Rates by 33%, above and beyond existing exit reminders, resulting in a more profitable operation.”
– Jamie, VP of Operations- The Blood Center
Widespread consumption of sugary drinks put Austin Independent School District’s team at high risk of developing diabetes. They turned to HealthAware™ for a simple but effective way to tackle this threat before it evolved and boost employee health.
Average Participant swapped 36 sugary drinks for water in one month.
To combat this health risk, HealthAware™ launched the 30-Day Water Swap Challenge. This behavior change therapy program, tailor-made for Austin Independent School District, used our Kare-N™ digital therapy program delivered via text and email to motivate participants to swap sugary drinks for water. The program adjusted interaction based on participant feedback—positively reinforcing behavior, building mindset techniques, or encouraging self-efficacy.
66% of participants were active beyond 20 days.
One department saved 28,31g of sugar
(Equivalent to 707 sugar cubes)!
One department saved over 13+ pounds of body fat in one month!
Kare-N™ allowed Austin Independent School District to maintain a supportive dialogue with at-risk employees. During the 30 day program, most participants swapped around 36 drinks and interacted with Kare-N™ 2,577 times—averaging 18 days of interactivity per month, with 80% of participants responding to the program 20 times. On average, the program saved participants from consuming 3,822 calories, 2,959g of carbs, and 2,831g of sugar. After 20 days, 66% of participants were still active.