Case Studies

Kare-N™ Case Study



Widespread consumption of sugary drinks put Austin Independent School District’s team at high risk of developing diabetes. They turned to HealthAware for a simple but effective way to tackle this threat before it evolved and boost employee health.


To combat this health risk, HealthAware launched the 30-Day Water Swap Challenge. This behavior change therapy program, tailor-made for Austin Independent School District, used our Kare-N™ digital therapy program delivered via text and email to motivate participants to swap sugary drinks for water. The program adjusted interaction based on participant feedback—positively reinforcing behavior, building mindset techniques, or encouraging self-efficacy.


Kare-N™  allowed Austin Independent School District to maintain a supportive dialogue with at-risk employees. During the 30 day program, most participants swapped around 36 drinks and interacted with Kare-N™ 2,577 times—averaging 18 days of interactivity per month, with 80% of participants responding to the program 20 times. On average, the program saved participants from consuming 3,822 calories, 2,959g of carbs, and 2,831g of sugar. After 20 days, 66% of participants were still active.

Kare-N™ Blood Center Case Study

Blood Center Challenge

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The Blood Center was challenged with operational inefficiencies because of a high no-show rates for donation appointments. There was a 15% no-show rate while using text reminders and call centers. Phlebotomists and staff members were utilized less efficiently and as a result missed revenue goals that impacted operational efficiencies.

Kare-N™ Solution For Blood Center

Kare-N™ replaced their existing text reminder services, and the blood center ceased all outbound calls. Blood Center used HealthAware’s Kare-N™ proprietary behavior readiness framework to maximize appointment show rates and engaged members in the days prior to the appointment.

Kare-N™ Blood Center Results

“When we implemented HealthAware’s Kare-N™ blood program to help reduce our no show rates for member appointments, we immediately say the huge impact by reducing our No Show Rates by 33%, above and beyond existing exit reminders, resulting in a more profitable operation.”

 – Jamie, VP of Operations- The Blood Center

Risk Assessment Case Study



Unforeseen health risks can lead to expensive problems for businesses and healthcare providers. West Tennessee Healthcare provided state-of-the-art facilities and excellent clinical resources to half a million local residents. But they needed a better strategy for early disease detection. To reduce costs while improving care, West Tennessee Healthcare approached HealthAware for a comprehensive health assessment.


The program screened members of the local population for blood pressure, lipid profile, and BMI.

HealthAware created a 16-month health risk assessment program, fully-customized for West Tennessee Healthcare. The program screened members of the local population for blood pressure, lipid profile, and BMI. Personalized reports highlighted health risks for each participant and offered those deemed “at-risk” access to text-based behavior programs to develop healthy habits. West Tennessee Healthcare received a rich set of data that revealed insights toward developing better health compliance.


More than 20,000 participants completed a health assessment, with 55% still active after 20 days. On average, participants responded 17 times a day over the first 30 days, and most opted to re-enroll—58% re-enrolled immediately, 67% re-activated later in the year, including 30% of previous non-starters. Following assessment, 7272 received treatment for current or potential health problems. The program generated $15 million in net revenue for West Tennessee Healthcare.

See what our clients are saying about us...

“When we implemented HealthAware’s Kare-N™ blood program to help reduce our no show rates for member appointments, we immediately saw the huge impact by reducing our No Show Rates  by 33%, resulting in a more profitable operation.”

– Jamie – VP of Operations,  The Blood Centers 

“HealthAware’s financial analysis is well-supported by our data and clearly shows that there is a return on our investment. Nevertheless, it’s not just about the ROI, its about the shifting public perception of us, about creating goodwill, and about improving the health of our community through prevention.”

– Jeff Blankenship – CFO West Tennessee Healthcare

“Our CHF program is successful (above CMS targets) but we were in need of a solution to provide structure, analytics and reporting so that we could continue to focus on our patients’ care. Nothing was the right fit until we found HealthAware™. The real-time tracking and reports provided through HealthAware’s CareGap program have dramatically improved the accessibility and clarity of our readmission and mortality analyses. We now have previously unavailable insights into our patient data that give us the knowledge we need to make valuable procedural and operational changes for the betterment of our patients’ health and our health system. HealthAware has become an invaluable part of our care plan including transitions and post-acute care for CHF patients.”

– Darcy Blayney – RN, Process Improvement Specialist, Bryan Medical Center 

“CareGap has been very effective at providing the exact data points our clinicians need to plan and enact interventions across the care continuum that make real differences in patient outcomes”  

– Darcy Blayney – RN, Process Improvement Specialist, Bryan Medical Center