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Customizing Your HRAs

The Customization section of the Portal provides a powerful means of creating a distinct look-and-feel to your organization’s HRAs. It offers an abundance of options to enhance and distinguish your apps’ content and branding.

You can access the Customization section for each HRA by clicking the Customize HRA link from the dashboard module. This link is always available, whether your HRA is launched or unlaunched.

Once you’ve navigated to the Customization page, you will find several sections (tiles) where you will customize your HRAs. All sections contain default settings that you can publish without changes, however it is recommended that you complete each applicable section in the order they appear.

After each section is completed and your changes saved, you will need to click the Publish button to make your changes live on your HRA. You can make further edits to your customizations and re-publish them at any time.

 

Customization Section Overview

Colors and Appearance

In this section, you can customize the appearance of your HRA by selecting the user interface colors, fonts, content box position and transparency (i.e., the box where questions appear), and header and results report logos.

Note: you can lock this section at the Corporate level in order to maintain cohesive settings across all of your organization’s HRAs.

Learn more about Corporate override…

Organization Branding

In this section, you can customize the branding of your organization by selecting a name, the primary domain for URLs and changing the available organization logos.

Note: you can lock this section at the Corporate level in order to maintain cohesive settings across all of your organization’s HRAs.

Learn more about Corporate override…

Application Branding

In this section, you can customize the branding of your HRA by selecting an application name and changing the background image and available application logos.

Organizational Contact Info

In this section, you can enter your organization name(s), addresses, phone numbers, links, and general information.

This content will be shown at the bottom of the Results Report.

Legal & Compliance

This section allows you to configure your HRA to meet your organization’s legal and compliance requirements. This is where you will upload a user agreement and choose how consent is captured.

Note: you can lock this section at the Corporate level in order to maintain cohesive settings across all of your organization’s HRAs.

Learn more about Corporate override…

Splash Screen

The Splash Screen is the first page users see when they start an HRA. Use this section to customize headers, splash page content, and more.

Learn more about Splash Screens…

Social Sharing

Use this section to customize the pre-populated content that appears when users share your HRA through social media.

Social sharing appears as a Call-to-Action option in your Follow-up Plan and can be added for any result.

Learn more about Calls-to-Action…
Learn more about Follow-up Plans…

Inactivity Timeout

The Inactivity Timeout allows your HRA to be used in a public setting without the risk of the last user’s session remaining active after they have completed or left the HRA. You can set up this optional feature in this section.

User Action Emails

In this section, you can customize the content of the report email that is delivered to users who complete the HRA and the sharing email that is sent when users share the HRA link with others.

Learn more about User Action Emails…

Analytics/Tagging Systems

Use this section to connect your HRA to a number of different Analytics and Tag Manager services.

Learn more about Analytics…

Custom Code

Use this section to add custom code to your HRA. Code can either be JavaScript or invisible images (tracking pixels).

 

Custom Questions

Use this section to add up to 10 custom questions to your HRA. Questions may be configured as a Numeric Entry Field, a Text Entry Field, a Radio Group (select one), a Checkbox Group (select multiple), or Free Text. Answers to custom questions will be included in your raw data, but will not affect the results of the HRA.

Learn more about Custom Questions…

Questionnaire Customization (Advanced)

Use this section to customize certain question pages of the HRA. This feature allows for some flexibility in the questionnaire without affecting the underlying scientific validity of the HRA.

Report Customization (Advanced)

Use this section to customize elements of the Results Report users receive after completing the HRA. Here you can choose whether to display CTAs or optional information on the report and you can edit the informational text that is shown under each risk factor.

Other Options

 Some HRA types have additional aspects that can be customized, such as the option to include crisis alerts for Anxiety or Depression HRAs. This section will not be available for all HRA types.

 

 

 

 

 

 

Patient Consent to Communication of Personal Health Information (PHI) through Standard SMS/Text Message and/or Email

Welcome! Your healthcare provider has partnered with HealthAware to help guide you through your care plan.

Who is HealthAware?
HealthAware provides health support programs (HSPs) delivered via standard SMS/text message and/or email. Your HSP is under the direction of your healthcare provider and is designed to support you in your health journey by providing education information related to:

  • Your health support program
  • Behavioral prompts/check-ins
  • Assessments/progress reports
  • Appointment reminders
  • Other health related messages or programs pertaining to my health support program

These HealthAware programs are for educational purposes only. They cannot provide, and are not intended as a substitute for medical care. The programs are automated, and therefore not actively monitored. In the event that medical care is needed, please call your healthcare provider or 911.

Why do I need to accept this patient consent?
HealthAware uses standard SMS/text messages and email messages that are not encrypted to communicate information with you about your HSP. Consequently, there is a risk that an unauthorized third party could view the information being transmitted.

To whom does HealthAware disclose my PHI (Personal Health Information)?
HealthAware only discloses PHI to you and your healthcare provider. HealthAware does not disclose PHI to any other party, such as marketing or sales organizations.

Consent
By clicking “accept” on a web page, clicking a link that is clearly labeled as a means of indicating consent, or replying “yes” to my consent prompt via text message, I agree to the following:

I hereby consent and state my preference for HealthAware to communicate with me via SMS/text message and/or email regarding various aspects of my health support program (HSP), which may include my PHI, behavioral prompts/check-ins, assessments and progress reports, appointment reminders, and other health related messages or programs pertaining to my health support program.

I understand that standard SMS/text messaging and email are not confidential methods of communication and may be insecure. I further understand that, because of this, there is a risk that standard SMS/text messaging and email regarding my medical care might be intercepted and read by a third party.

I may revoke this consent in writing except to the extent that HealthAware and/or my healthcare provider has already made disclosures in reliance upon my prior consent. If I do not accept this consent, or if I later revoke it, the commencement, continuation, or quality of my treatment will not be affected, but my enrollment with the HSP delivered by HealthAware will be terminated.