Client Configurable Security Options

By default, our Management Portal has very stringent HITRUST-designated security requirements, but in cases where your organization has more specific security requirements, we can enforce an even higher level of security through client-level security options. These customizable security options allow you to utilize specific security requirements from your IT team for your organization’s user accounts. […]

Managing User and Vendor Access

Administrators can add and edit Management Portal user access for each HRA license. Along with managing the users in your organization, you can also grant any of your vendors access to your HRAs. Click the Users link under the Gear icon on the upper right corner of the screen. This will show you a listing […]

About Building URLs

Once you have customized your HRA and set up your Follow-up Plan, it’s time to build a URL for your HRA. To get started, click the Build a URL link within your HRA’s module on the dashboard. In the URLs section of Portal, you will see a table and 2 buttons. You can copy your […]

Using Corporate Override for Customizations

Corporate Customization Override allows Corporate Administrators to apply customized global settings to your organization’s apps. Turning on global settings for a section on this page will override settings for that section on each individual app of the same type.   To enable this feature, navigate to the Corporate Customization section of the Management Portal.   […]

About User Action Emails

User Action Emails are emails designed to be sent by end-users of your HRAs. There are two types of user action emails configurable in the Management Portal: The ReportEmail is the email that includes the user’s Results Report and is sent when a user completes the HRA and opts to have the report emailed to them. The SharingEmail contains […]

About Calls To Action Section

All of your Calls To Action (CTA) content can be managed in one centralized location of the Management Portal, making updates to your CTAs simple to do. A table view displays information such as if/where your CTAs are being used. Existing CTAs are available to preview, copy, edit or delete. Search, sort and filter the […]

About Emails Section

All of your email content is managed in one centralized location of the Portal. Making updates and edits to all your HRA emails is simple to do. A table view displays information such as if/where your current emails are being used and when they were last modified. 7-day open rates track the performance of your […]

Creating Basic Emails

When you use our Basic Email builder/editor, you can create and edit email content using one of our pre-made templates. First, navigate to the Emails section of the Management Portal via the top navigation bar.   Any existing Emails will be shown in the table. Click the +Create New Email button to add new Emails. […]

Patient Consent to Communication of Personal Health Information (PHI) through Standard SMS/Text Message and/or Email

Welcome! Your healthcare provider has partnered with HealthAware to help guide you through your care plan.

Who is HealthAware?
HealthAware provides health support programs (HSPs) delivered via standard SMS/text message and/or email. Your HSP is under the direction of your healthcare provider and is designed to support you in your health journey by providing education information related to:

  • Your health support program
  • Behavioral prompts/check-ins
  • Assessments/progress reports
  • Appointment reminders
  • Other health related messages or programs pertaining to my health support program

These HealthAware programs are for educational purposes only. They cannot provide, and are not intended as a substitute for medical care. The programs are automated, and therefore not actively monitored. In the event that medical care is needed, please call your healthcare provider or 911.

Why do I need to accept this patient consent?
HealthAware uses standard SMS/text messages and email messages that are not encrypted to communicate information with you about your HSP. Consequently, there is a risk that an unauthorized third party could view the information being transmitted.

To whom does HealthAware disclose my PHI (Personal Health Information)?
HealthAware only discloses PHI to you and your healthcare provider. HealthAware does not disclose PHI to any other party, such as marketing or sales organizations.

By clicking “accept” on a web page, clicking a link that is clearly labeled as a means of indicating consent, or replying “yes” to my consent prompt via text message, I agree to the following:

I hereby consent and state my preference for HealthAware to communicate with me via SMS/text message and/or email regarding various aspects of my health support program (HSP), which may include my PHI, behavioral prompts/check-ins, assessments and progress reports, appointment reminders, and other health related messages or programs pertaining to my health support program.

I understand that standard SMS/text messaging and email are not confidential methods of communication and may be insecure. I further understand that, because of this, there is a risk that standard SMS/text messaging and email regarding my medical care might be intercepted and read by a third party.

I may revoke this consent in writing except to the extent that HealthAware and/or my healthcare provider has already made disclosures in reliance upon my prior consent. If I do not accept this consent, or if I later revoke it, the commencement, continuation, or quality of my treatment will not be affected, but my enrollment with the HSP delivered by HealthAware will be terminated.