Support Category: HRA Customization

Character Count & Image Size Reference Sheet for Customization

There are many things that make an HRA great, but even great things come with limitations. That’s why there are specific character counts within our HRA customizations. This character count reference sheet will help you prepare implementations. Use this reference sheet as a guide as you think about how you want to customize the content […]

Using Corporate Override for Customizations

Corporate Customization Override allows Corporate Administrators to apply customized global settings to your organization’s apps. Turning on global settings for a section on this page will override settings for that section on each individual app of the same type.   To enable this feature, navigate to the Corporate Customization section of the Management Portal.   […]

About User Action Emails

User Action Emails are emails designed to be sent by end-users of your HRAs. There are two types of user action emails configurable in the Management Portal: The ReportEmail is the email that includes the user’s Results Report and is sent when a user completes the HRA and opts to have the report emailed to them. The SharingEmail contains […]

Adding Custom Questions to your HRA

Custom questions are available and may configured within the Management Portal. Up to 10 custom questions can be added to each of your HRAs and will appear at the end of the assessment, just before the Results page. Adding a new Custom Question To add custom questions, navigate to the Customization page of the Portal. […]

HRA Splash Screens

Splash screens are designed to encourage users to engage with the HRA. There are multiple options available for creating effective Splash Screens within the HRA’s customization. Customize your Splash Screen From the dashboard, navigate to your HRA’s module and click Customize HRA. Next, select the Splash Screen tile. The Splash Screen customization section has multiple […]

Customizing Your HRAs

The Customization section of the Portal provides a powerful means of creating a distinct look-and-feel to your organization’s HRAs. It offers an abundance of options to enhance and distinguish your apps’ content and branding. You can access the Customization section for each HRA by clicking the Customize HRA link from the dashboard module. This link […]

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Patient Consent to Communication of Personal Health Information (PHI) through Standard SMS/Text Message and/or Email

Welcome! Your healthcare provider has partnered with HealthAware to help guide you through your care plan.

Who is HealthAware?
HealthAware provides health support programs (HSPs) delivered via standard SMS/text message and/or email. Your HSP is under the direction of your healthcare provider and is designed to support you in your health journey by providing education information related to:

  • Your health support program
  • Behavioral prompts/check-ins
  • Assessments/progress reports
  • Appointment reminders
  • Other health related messages or programs pertaining to my health support program

These HealthAware programs are for educational purposes only. They cannot provide, and are not intended as a substitute for medical care. The programs are automated, and therefore not actively monitored. In the event that medical care is needed, please call your healthcare provider or 911.

Why do I need to accept this patient consent?
HealthAware uses standard SMS/text messages and email messages that are not encrypted to communicate information with you about your HSP. Consequently, there is a risk that an unauthorized third party could view the information being transmitted.

To whom does HealthAware disclose my PHI (Personal Health Information)?
HealthAware only discloses PHI to you and your healthcare provider. HealthAware does not disclose PHI to any other party, such as marketing or sales organizations.

Consent
By clicking “accept” on a web page, clicking a link that is clearly labeled as a means of indicating consent, or replying “yes” to my consent prompt via text message, I agree to the following:

I hereby consent and state my preference for HealthAware to communicate with me via SMS/text message and/or email regarding various aspects of my health support program (HSP), which may include my PHI, behavioral prompts/check-ins, assessments and progress reports, appointment reminders, and other health related messages or programs pertaining to my health support program.

I understand that standard SMS/text messaging and email are not confidential methods of communication and may be insecure. I further understand that, because of this, there is a risk that standard SMS/text messaging and email regarding my medical care might be intercepted and read by a third party.

I may revoke this consent in writing except to the extent that HealthAware and/or my healthcare provider has already made disclosures in reliance upon my prior consent. If I do not accept this consent, or if I later revoke it, the commencement, continuation, or quality of my treatment will not be affected, but my enrollment with the HSP delivered by HealthAware will be terminated.