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Adding Custom Questions to your HRA

Custom questions are available and may configured within the Management Portal. Up to 10 custom questions can be added to each of your HRAs and will appear at the end of the assessment, just before the Results page.

Adding a new Custom Question

To add custom questions, navigate to the Customization page of the Portal. Click the Custom Questions tile.

Next, click +Add Custom Question and select the type of question you would like to add: Numeric Entry Field, Text Entry Field, Radio Group or Checkbox Group.


For each question type, complete the f­­orm with your question text and data name field. You will also need to provide a validation message. This can be something like: “Please enter a number between x and y” or “Please answer if you have additional insurance” — depending on how you would like your users to answer the question. You can see how your question and validation messages will appear in the app by clicking the Preview button.

For Radio Group and Checkbox Group questions, you will also need to provide at least two possible answers to your question as well as corresponding unique data names for each answer. You may add up to 7 possible answers by clicking +Add Selection.


Importing an Existing Custom Question

You can also import a custom question that you created for another HRA. Click the +Import Custom Question link and complete the form. Then click Save to import the question.


Managing Your Custom Questions

If you have more than one custom question, you can add additional pages to your HRA to display them. Click the +Add Page link to add pages.

Between 1 and 3 questions can display per page. Use the handle to the right of each question to drag them to a new position or page.

Once you are satisfied and have completed all required fields for your question(s), click Return. To make your question(s) visible on your HRA, click the Publish button.

Your questions can be changed or deleted at any time by returning to the Custom Questions page in Portal and re-publishing your app. Please note that any changes to your data names will be reflected in your raw data reports. As a best practice, we recommend you avoid changing these names whenever possible.


Learn more about Customization…

Patient Consent to Communication of Personal Health Information (PHI) through Standard SMS/Text Message and/or Email

Welcome! Your healthcare provider has partnered with HealthAware to help guide you through your care plan.

Who is HealthAware?
HealthAware provides health support programs (HSPs) delivered via standard SMS/text message and/or email. Your HSP is under the direction of your healthcare provider and is designed to support you in your health journey by providing education information related to:

  • Your health support program
  • Behavioral prompts/check-ins
  • Assessments/progress reports
  • Appointment reminders
  • Other health related messages or programs pertaining to my health support program

These HealthAware programs are for educational purposes only. They cannot provide, and are not intended as a substitute for medical care. The programs are automated, and therefore not actively monitored. In the event that medical care is needed, please call your healthcare provider or 911.

Why do I need to accept this patient consent?
HealthAware uses standard SMS/text messages and email messages that are not encrypted to communicate information with you about your HSP. Consequently, there is a risk that an unauthorized third party could view the information being transmitted.

To whom does HealthAware disclose my PHI (Personal Health Information)?
HealthAware only discloses PHI to you and your healthcare provider. HealthAware does not disclose PHI to any other party, such as marketing or sales organizations.

By clicking “accept” on a web page, clicking a link that is clearly labeled as a means of indicating consent, or replying “yes” to my consent prompt via text message, I agree to the following:

I hereby consent and state my preference for HealthAware to communicate with me via SMS/text message and/or email regarding various aspects of my health support program (HSP), which may include my PHI, behavioral prompts/check-ins, assessments and progress reports, appointment reminders, and other health related messages or programs pertaining to my health support program.

I understand that standard SMS/text messaging and email are not confidential methods of communication and may be insecure. I further understand that, because of this, there is a risk that standard SMS/text messaging and email regarding my medical care might be intercepted and read by a third party.

I may revoke this consent in writing except to the extent that HealthAware and/or my healthcare provider has already made disclosures in reliance upon my prior consent. If I do not accept this consent, or if I later revoke it, the commencement, continuation, or quality of my treatment will not be affected, but my enrollment with the HSP delivered by HealthAware will be terminated.