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Character Count & Image Size Reference Sheet for Customization

There are many things that make an HRA great, but even great things come with limitations. That’s why there are specific character counts within our HRA customizations. This character count reference sheet will help you prepare implementations. Use this reference sheet as a guide as you think about how you want to customize the content of your HRA.

Character Counts:

  • Images:
    • Logos (Org and App): At least 1000 x 425 px in JPEG or PNG format
    • Background images: At least 1500 x 2500 px in JPEG or PNG format
  • Organization Contact Info: 25 lines
  • Branding:
    • Application name: 60 characters
    • Organization name: 60 characters
  • Legal & Compliance:
    • Consent button label: 25 characters
    • User agreement statement: 120 characters
    • Marketing opt-in checkbox label: 80 characters
  • Splash Screen:
    • Top content: 50 characters
    • Middle content: 100 characters
    • Images: at least 380 x 235px, in JPEG or PNG format
  • Social Sharing:
    • Twitter message: 117 characters
    • Pinterest message: 117 characters
  • Calls-to-Action:
    • Call-to-action text: 130 characters
    • CTA Button: 30 characters
  • Emails:
    • Banner image: PNG or JPEG images at least 600px (w) and no more than 1200px (h)
    • Two image column: PNG or JPG images at least 250px (w) x ≤ 350px (h)
    • Three image column: PNG or JPG images at least 225px (w) x ≤ 175px (h)
    • Dual image column: PNG or JPG images at least 225px (w) x ≤ 175px (h)
    • Sidebar image: PNG or JPG images at least 240px (w) x ≤ 200px (h)
  • Questionnaire Customization:
    • Character limits vary by question and text field
  • Report Customization:
    • All risk factor custom text: 500 characters


Learn more about HRA Customization…


Patient Consent to Communication of Personal Health Information (PHI) through Standard SMS/Text Message and/or Email

Welcome! Your healthcare provider has partnered with HealthAware to help guide you through your care plan.

Who is HealthAware?
HealthAware provides health support programs (HSPs) delivered via standard SMS/text message and/or email. Your HSP is under the direction of your healthcare provider and is designed to support you in your health journey by providing education information related to:

  • Your health support program
  • Behavioral prompts/check-ins
  • Assessments/progress reports
  • Appointment reminders
  • Other health related messages or programs pertaining to my health support program

These HealthAware programs are for educational purposes only. They cannot provide, and are not intended as a substitute for medical care. The programs are automated, and therefore not actively monitored. In the event that medical care is needed, please call your healthcare provider or 911.

Why do I need to accept this patient consent?
HealthAware uses standard SMS/text messages and email messages that are not encrypted to communicate information with you about your HSP. Consequently, there is a risk that an unauthorized third party could view the information being transmitted.

To whom does HealthAware disclose my PHI (Personal Health Information)?
HealthAware only discloses PHI to you and your healthcare provider. HealthAware does not disclose PHI to any other party, such as marketing or sales organizations.

By clicking “accept” on a web page, clicking a link that is clearly labeled as a means of indicating consent, or replying “yes” to my consent prompt via text message, I agree to the following:

I hereby consent and state my preference for HealthAware to communicate with me via SMS/text message and/or email regarding various aspects of my health support program (HSP), which may include my PHI, behavioral prompts/check-ins, assessments and progress reports, appointment reminders, and other health related messages or programs pertaining to my health support program.

I understand that standard SMS/text messaging and email are not confidential methods of communication and may be insecure. I further understand that, because of this, there is a risk that standard SMS/text messaging and email regarding my medical care might be intercepted and read by a third party.

I may revoke this consent in writing except to the extent that HealthAware and/or my healthcare provider has already made disclosures in reliance upon my prior consent. If I do not accept this consent, or if I later revoke it, the commencement, continuation, or quality of my treatment will not be affected, but my enrollment with the HSP delivered by HealthAware will be terminated.