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About User Action Emails

User Action Emails are emails designed to be sent by end-users of your HRAs. There are two types of user action emails configurable in the Management Portal:

  • The ReportEmail is the email that includes the user’s Results Report and is sent when a user completes the HRA and opts to have the report emailed to them.
  • The SharingEmail contains a link to the HRA the user was completing. This email allows users to share your HRA with others. To ensure privacy, the shared HRA does not contain any results or information provided by the original user.


To set up User Action Emails for your HRA, navigate to the Customization section for the app you wish to configure (accessible via the dashboard). Next, click the User Action Emails tile.


Scroll down and for each of the email types, select an email to be sent from the dropdown menu. Default emails are provided, however you can create your own custom emails as well (see below).

Once you have selected your emails, click Save and Publish your changes to make them live.

Creating Custom User Action Emails

Navigate to the Emails section of Portal via the top navigation menu. Click the +Create New Email button. Next, click on the tile for the type of email you wish to create: Report or Sharing.


Next, step through the screens to create your Email content. For more information on creating Emails, see Creating Basic Emails.

Note: Sharing emails must include the {SHARING_URL} or {SHARING_LINK} variable in order for the link to your HRA to function properly. This variable is included by default when you select the Sharing email type.


Once you have created your emails, they will appear in the main Emails table and can be tracked and managed the same as any other email in your HRA and Follow-up Plan configuration. To easily find your emails, select Report or Sharing in the Type dropdown menu.


Any emails you created will now also appear in the User Action Emails customization dropdown for the app you are customizing.


Learn more about Customization…
Learn more about creating basic emails…
Learn more about Emails section…

Patient Consent to Communication of Personal Health Information (PHI) through Standard SMS/Text Message and/or Email

Welcome! Your healthcare provider has partnered with HealthAware to help guide you through your care plan.

Who is HealthAware?
HealthAware provides health support programs (HSPs) delivered via standard SMS/text message and/or email. Your HSP is under the direction of your healthcare provider and is designed to support you in your health journey by providing education information related to:

  • Your health support program
  • Behavioral prompts/check-ins
  • Assessments/progress reports
  • Appointment reminders
  • Other health related messages or programs pertaining to my health support program

These HealthAware programs are for educational purposes only. They cannot provide, and are not intended as a substitute for medical care. The programs are automated, and therefore not actively monitored. In the event that medical care is needed, please call your healthcare provider or 911.

Why do I need to accept this patient consent?
HealthAware uses standard SMS/text messages and email messages that are not encrypted to communicate information with you about your HSP. Consequently, there is a risk that an unauthorized third party could view the information being transmitted.

To whom does HealthAware disclose my PHI (Personal Health Information)?
HealthAware only discloses PHI to you and your healthcare provider. HealthAware does not disclose PHI to any other party, such as marketing or sales organizations.

By clicking “accept” on a web page, clicking a link that is clearly labeled as a means of indicating consent, or replying “yes” to my consent prompt via text message, I agree to the following:

I hereby consent and state my preference for HealthAware to communicate with me via SMS/text message and/or email regarding various aspects of my health support program (HSP), which may include my PHI, behavioral prompts/check-ins, assessments and progress reports, appointment reminders, and other health related messages or programs pertaining to my health support program.

I understand that standard SMS/text messaging and email are not confidential methods of communication and may be insecure. I further understand that, because of this, there is a risk that standard SMS/text messaging and email regarding my medical care might be intercepted and read by a third party.

I may revoke this consent in writing except to the extent that HealthAware and/or my healthcare provider has already made disclosures in reliance upon my prior consent. If I do not accept this consent, or if I later revoke it, the commencement, continuation, or quality of my treatment will not be affected, but my enrollment with the HSP delivered by HealthAware will be terminated.