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About Emails Section

All of your email content is managed in one centralized location of the Portal. Making updates and edits to all your HRA emails is simple to do.

A table view displays information such as if/where your current emails are being used and when they were last modified. 7-day open rates track the performance of your emails, including any change since the prior 7-day period. Existing emails are available to preview, copy, edit or delete.

Search, sort and filter the list by criteria such as Name, Email Type, App or Risk Level to easily track and manage all your email content.


Add New Emails to Your Collection

To create new Emails, simply click the + Create New Email button at the top of the page. From there you will be guided through the email creation process.

You can create all your Follow-up emails here as well as Report, Social Sharing and Comorbidity emails (available for HeartAware HRAs only).

Click which type of email you want to create and complete the remaining steps to choose a layout and add your content.


Finally, name and select where you want your emails to be available to use. In the example below, the email will be used for HeartAware HRA, High Risk results. Click Save to create your email.

After you’ve created your content, you’re ready to put your emails to work!


Learn how to schedule your Follow-up emails…
Learn more about User Action emails…


Patient Consent to Communication of Personal Health Information (PHI) through Standard SMS/Text Message and/or Email

Welcome! Your healthcare provider has partnered with HealthAware to help guide you through your care plan.

Who is HealthAware?
HealthAware provides health support programs (HSPs) delivered via standard SMS/text message and/or email. Your HSP is under the direction of your healthcare provider and is designed to support you in your health journey by providing education information related to:

  • Your health support program
  • Behavioral prompts/check-ins
  • Assessments/progress reports
  • Appointment reminders
  • Other health related messages or programs pertaining to my health support program

These HealthAware programs are for educational purposes only. They cannot provide, and are not intended as a substitute for medical care. The programs are automated, and therefore not actively monitored. In the event that medical care is needed, please call your healthcare provider or 911.

Why do I need to accept this patient consent?
HealthAware uses standard SMS/text messages and email messages that are not encrypted to communicate information with you about your HSP. Consequently, there is a risk that an unauthorized third party could view the information being transmitted.

To whom does HealthAware disclose my PHI (Personal Health Information)?
HealthAware only discloses PHI to you and your healthcare provider. HealthAware does not disclose PHI to any other party, such as marketing or sales organizations.

By clicking “accept” on a web page, clicking a link that is clearly labeled as a means of indicating consent, or replying “yes” to my consent prompt via text message, I agree to the following:

I hereby consent and state my preference for HealthAware to communicate with me via SMS/text message and/or email regarding various aspects of my health support program (HSP), which may include my PHI, behavioral prompts/check-ins, assessments and progress reports, appointment reminders, and other health related messages or programs pertaining to my health support program.

I understand that standard SMS/text messaging and email are not confidential methods of communication and may be insecure. I further understand that, because of this, there is a risk that standard SMS/text messaging and email regarding my medical care might be intercepted and read by a third party.

I may revoke this consent in writing except to the extent that HealthAware and/or my healthcare provider has already made disclosures in reliance upon my prior consent. If I do not accept this consent, or if I later revoke it, the commencement, continuation, or quality of my treatment will not be affected, but my enrollment with the HSP delivered by HealthAware will be terminated.