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About Notifications

Email notifications can be used to alert specific people within your organization when a user completes an HRA and gets a certain primary result. For example, you may wish to set up email notifications for members of your team who coordinate patient outreach when a user gets a “High Risk” result on one of your HRAs.

To set up email notifications, follow these steps:

1) In the Management Portal, navigate to the dashboard and click the Create/Edit Follow-Up Plan link within the HRA module.

2) Within the follow-up section, click the Notifications tile.

3) Click the +Add Notification button. This will pop up a form you can complete for each notification.

4) Complete the form to match your specifications. You will need to select the risk level(s) you want notifications sent for, geotargeting status, reports to send, and the emails of notification recipients. Keep in mind the name you give your notification will be in the subject of the email.

Click the +Add Email Address link ­­to add more than one recipient to each notification.


Finally, select the Email Frequency you prefer: an email for each user who meets the criteria or a daily digest email of all users who meet the criteria. If you choose daily digest, select the time of day you would like your daily email sent. Click Save when finished.

When you’ve saved your Notification(s), it will appear under the Notifications section on your Portal. From here, you can go back and edit, delete, or create new notifications.

After someone completes your HRA and gets one of the results for which you’ve set up notifications, anyone who is a designated recipient will get an email that looks similar to this:

Recipients can then click the View/Download User Data link, which will take them to a page in the Management Portal where they can download a .csv file with the raw data for each specific user who completed the HRA, including their results and contact information, depending on the report type selected.

Note: Only users with Raw Data Downloader permissions may access the User Data report linked in the notification email.


Report Types Available:


Learn more about Follow-up Plans…

Patient Consent to Communication of Personal Health Information (PHI) through Standard SMS/Text Message and/or Email

Welcome! Your healthcare provider has partnered with HealthAware to help guide you through your care plan.

Who is HealthAware?
HealthAware provides health support programs (HSPs) delivered via standard SMS/text message and/or email. Your HSP is under the direction of your healthcare provider and is designed to support you in your health journey by providing education information related to:

  • Your health support program
  • Behavioral prompts/check-ins
  • Assessments/progress reports
  • Appointment reminders
  • Other health related messages or programs pertaining to my health support program

These HealthAware programs are for educational purposes only. They cannot provide, and are not intended as a substitute for medical care. The programs are automated, and therefore not actively monitored. In the event that medical care is needed, please call your healthcare provider or 911.

Why do I need to accept this patient consent?
HealthAware uses standard SMS/text messages and email messages that are not encrypted to communicate information with you about your HSP. Consequently, there is a risk that an unauthorized third party could view the information being transmitted.

To whom does HealthAware disclose my PHI (Personal Health Information)?
HealthAware only discloses PHI to you and your healthcare provider. HealthAware does not disclose PHI to any other party, such as marketing or sales organizations.

By clicking “accept” on a web page, clicking a link that is clearly labeled as a means of indicating consent, or replying “yes” to my consent prompt via text message, I agree to the following:

I hereby consent and state my preference for HealthAware to communicate with me via SMS/text message and/or email regarding various aspects of my health support program (HSP), which may include my PHI, behavioral prompts/check-ins, assessments and progress reports, appointment reminders, and other health related messages or programs pertaining to my health support program.

I understand that standard SMS/text messaging and email are not confidential methods of communication and may be insecure. I further understand that, because of this, there is a risk that standard SMS/text messaging and email regarding my medical care might be intercepted and read by a third party.

I may revoke this consent in writing except to the extent that HealthAware and/or my healthcare provider has already made disclosures in reliance upon my prior consent. If I do not accept this consent, or if I later revoke it, the commencement, continuation, or quality of my treatment will not be affected, but my enrollment with the HSP delivered by HealthAware will be terminated.