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Analytics in Health Assessments

All HRAs support both Google Analytics 4 (GA4) and Google Tag Manager for tracking analytics.

The types of events that will be tracked are outlined below:

Failed Validation (Validation Errors)

If someone tries to move through the Health Assessment without completing all of the required questions, they receive what is known as a validation error. Our HRAs track validation errors to let you know where the highest number of errors occur as users are moving through your Health Assessment.

Example of Validation Error:

“Back” Button Clicks

Tracking back button click events shows how many times users are moving back and forth between different pages on your Health Assessments.

“More Info” Clicks

We track how many people are clicking on “more information” links. The more information sections providers with additional information needed to answer some questions, particularly those that are more clinical in nature.

Example of a More Info Link for Users to Click:

Analytics and Tag Management Integrations

Both Google Analytics 4 (GA4) and Google Tag Manager integrations can be set up in the Analytics section of the Customization section for your HRA.

For more information about how you can use event tracking and analytics integrations with your HRAs, contact your Client Success Representative today.


Google Analytics 4 Events and Data for v3 Health Assessments…
About Customization…



Patient Consent to Communication of Personal Health Information (PHI) through Standard SMS/Text Message and/or Email

Welcome! Your healthcare provider has partnered with HealthAware to help guide you through your care plan.

Who is HealthAware?
HealthAware provides health support programs (HSPs) delivered via standard SMS/text message and/or email. Your HSP is under the direction of your healthcare provider and is designed to support you in your health journey by providing education information related to:

  • Your health support program
  • Behavioral prompts/check-ins
  • Assessments/progress reports
  • Appointment reminders
  • Other health related messages or programs pertaining to my health support program

These HealthAware programs are for educational purposes only. They cannot provide, and are not intended as a substitute for medical care. The programs are automated, and therefore not actively monitored. In the event that medical care is needed, please call your healthcare provider or 911.

Why do I need to accept this patient consent?
HealthAware uses standard SMS/text messages and email messages that are not encrypted to communicate information with you about your HSP. Consequently, there is a risk that an unauthorized third party could view the information being transmitted.

To whom does HealthAware disclose my PHI (Personal Health Information)?
HealthAware only discloses PHI to you and your healthcare provider. HealthAware does not disclose PHI to any other party, such as marketing or sales organizations.

By clicking “accept” on a web page, clicking a link that is clearly labeled as a means of indicating consent, or replying “yes” to my consent prompt via text message, I agree to the following:

I hereby consent and state my preference for HealthAware to communicate with me via SMS/text message and/or email regarding various aspects of my health support program (HSP), which may include my PHI, behavioral prompts/check-ins, assessments and progress reports, appointment reminders, and other health related messages or programs pertaining to my health support program.

I understand that standard SMS/text messaging and email are not confidential methods of communication and may be insecure. I further understand that, because of this, there is a risk that standard SMS/text messaging and email regarding my medical care might be intercepted and read by a third party.

I may revoke this consent in writing except to the extent that HealthAware and/or my healthcare provider has already made disclosures in reliance upon my prior consent. If I do not accept this consent, or if I later revoke it, the commencement, continuation, or quality of my treatment will not be affected, but my enrollment with the HSP delivered by HealthAware will be terminated.