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Creating Basic Emails

When you use our Basic Email builder/editor, you can create and edit email content using one of our pre-made templates.

First, navigate to the Emails section of the Management Portal via the top navigation bar.


Any existing Emails will be shown in the table. Click the +Create New Email button to add new Emails.


Select the type of email you’d like to create. Descriptions of each email type are shown on the tiles.

Note: Comorbidity Emails are only available for HeartAware HRAs.


Next, you’ll select the Layout (or template) you’d like to apply to your email. Once you’ve chosen a layout, click Next.


On the Content page, you can add your email content using our template editor. A Preview is available to see how your Email will appear. When ready, click Next.

Note: when adding URLs, make sure to add https:// or https:// before the main link.


Variables can be used throughout the form to make content creation simpler. For a full list of supported variables, click the Available Variables link on the Content form page.


The final step is creating a Name for your email and selecting which HRAs and Risk Levels it will be made available for. Click Save. 

Hint: Using descriptive names for emails will be useful when scheduling for follow-up and viewing reports. Examples: “HeartAware – All High Risk” or “All HRAs – All Risks”


After saving, all Emails will appear in the main table view. You can easily filter this table by Email Name, Email Type, or a specific App (HRA) and Risk Level that the Email is available for. You can also click to Edit, Copy, Preview or Delete any Email from the system via this page.

Note: you cannot delete Emails currently in use by a Follow-up Plan. To see which apps are using a specific Email, click the number under the Uses column.


Learn more about Emails Section…
Learn how to map your Follow-up Emails…
Learn more about Follow-up Plans…

Patient Consent to Communication of Personal Health Information (PHI) through Standard SMS/Text Message and/or Email

Welcome! Your healthcare provider has partnered with HealthAware to help guide you through your care plan.

Who is HealthAware?
HealthAware provides health support programs (HSPs) delivered via standard SMS/text message and/or email. Your HSP is under the direction of your healthcare provider and is designed to support you in your health journey by providing education information related to:

  • Your health support program
  • Behavioral prompts/check-ins
  • Assessments/progress reports
  • Appointment reminders
  • Other health related messages or programs pertaining to my health support program

These HealthAware programs are for educational purposes only. They cannot provide, and are not intended as a substitute for medical care. The programs are automated, and therefore not actively monitored. In the event that medical care is needed, please call your healthcare provider or 911.

Why do I need to accept this patient consent?
HealthAware uses standard SMS/text messages and email messages that are not encrypted to communicate information with you about your HSP. Consequently, there is a risk that an unauthorized third party could view the information being transmitted.

To whom does HealthAware disclose my PHI (Personal Health Information)?
HealthAware only discloses PHI to you and your healthcare provider. HealthAware does not disclose PHI to any other party, such as marketing or sales organizations.

By clicking “accept” on a web page, clicking a link that is clearly labeled as a means of indicating consent, or replying “yes” to my consent prompt via text message, I agree to the following:

I hereby consent and state my preference for HealthAware to communicate with me via SMS/text message and/or email regarding various aspects of my health support program (HSP), which may include my PHI, behavioral prompts/check-ins, assessments and progress reports, appointment reminders, and other health related messages or programs pertaining to my health support program.

I understand that standard SMS/text messaging and email are not confidential methods of communication and may be insecure. I further understand that, because of this, there is a risk that standard SMS/text messaging and email regarding my medical care might be intercepted and read by a third party.

I may revoke this consent in writing except to the extent that HealthAware and/or my healthcare provider has already made disclosures in reliance upon my prior consent. If I do not accept this consent, or if I later revoke it, the commencement, continuation, or quality of my treatment will not be affected, but my enrollment with the HSP delivered by HealthAware will be terminated.